Any chance of getting my number back?

[Anonymous]

Folks,

Ported my number to O2, staid with the network for over two years, and then got disconnected due to debt and hardship.

I am now in a position to settle the debt, and have approached O2 about getting my number back, but hit a complete stone wall - sure O2 wants their money back, but are refusing to confirm that once debt is settled that I'll get my number back.

Reading OfCom's general conditions of use, section 18, it would seem the law is on my side, but I'm not sure I have the time to take this all the way to the courts.

What is the way round this?

I want this number since it was a gift by my late father.

Thanks in advance ..

[Anonymous]

Did you pay a premium for that mobile number or was it supplied as a normal number via a new contract ?

How long ago was you disconnected as old numbers can be recycled and used again by the network.

I appreciate your circumstances here but 02 wasn't at fault.

Maybe you should settle the outstanding monies and see where you go from there.

Section 18 you mention ;

on my understanding is regarding porting ones live number from a running mobile network account to that of an alternative mobile network company so the user gets to keep their mobile number.



Take care.

[perksie]

Removed for a better answer.

[Anonymous · Accepted solution]

Usually (and obviously we don't know your exact circumstances) if an account is left unpaid O2 will disconnect it. You can then reconnect it by paying the outstanding balance plus a £15 reconnection fee.

If this goes unpaid, O2 will pass it to a debt collection agency where you will need to pay them the outstanding balance plus an admin fee to have it reconnected. Once this has been paid, they pass it back to O2 who will reconnect the account.

Now providing this is your first disconnection, I see no reason why O2 won't reconnect the account once you have paid everything you owe O2.

Once paid, call up and ask to speak to Payment Management. They should be able to help you.

Good luck