on 09-06-2019 16:36
Got an iPad in March, asked for a £475 deposit which I paid and it stated I would get it back after 3 successful payments. Thought, OK that’s fine. However, after reading all the forums I was a little nervous as many said it was hard to do and a lot of people seemed to have problems getting the money back.
It’s 2 weeks until my 4th bill is due - but I’ve made 3 full payments on time. Figured I’d call up and just ask if I can have the money back. Was under the impression that the refund appears on my 4th bill - I then have to call and have it sent back to my bank account and that could take a while. However, after a 2 minute phone call I was assured everything was in order and the money would be back in my account by Thursday (4 working days from the call).
Is this likely to happened? Have they improved the process? Is the any insight from anyone that’s done the process that it really is this quick and easy?
on 09-06-2019 16:45
You will see it on your 4 th bill. You don't see many posting udders that they haven't had the deposit paid back though you will have to ask for it to be paid back to your bank account I fear. This can take anything up to a month.
on 09-06-2019 16:55
on 09-06-2019 17:21
Ok , I think the adviser was telling you what you wanted to hear. Experience tells us otherwise I'm sad to say. Fingers crossed though. If you spoke to an actual person then who knows? If this was live chat then look through your window for the flying pigs!
on 09-06-2019 17:28
on 09-06-2019 18:03
If you follow this guide regarding reward payments, you will also see any credits which will be applied to your next bill.
If your deposit shows up there, you’ve definitely got it
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)