. . . .
Whilst I understand what you have said and where you are coming from, the bottom line is they are making promises they have not intention of keeping or are unable to keep all in an attempt to keep customers, . . . . .
I can assure you if I want to stir the 'fecal matter' I wuld not be doing so on here as a measley attempt at getting my own way! :womanindifferent:
Whilst I understand what you have said and where you are coming from, the bottom line is they are making promises they have not intention of keeping or are unable to keep all in an attempt to keep customers, and believe it or not,I have ethics, and I do not appreciate being treated like this!
I have already followed this up with an official complaint - handset apart and my frstration and annoynace apart, they are acting unfairly and need to be taken to task over it and made answerable.
In point of fact, I will be leaving o2 becuase I am fed up of their mediocre customer service - you ring in three times, get three different operators and get three different versions of everything, and that surely shows what I mean!
I understand, see and apprecicate all of that - and I have complained, effectively, concisely and to the point, factually. I have not ranted, raved or demanded anything from anyone, and I do appreciate the assistance from AF - which I should have pointed out earlier - AF - many thanks for the info you provided, it has pointed me in the right direction (and got me told off for using a phone number that is not normally available to the public!) - but I was not deterred - in fact, the guy I spoke to was very helpful.
My complaint technique and dogged determination is unknown to you and to be honest, I do get results - though I am still out with the jury on this one. Whatever happens, as long as they take the complaint seriously and deal with it properly, that is all I ask. Just because I post on here with what you see as 'attitude' is not seeing the bigger picture - is that not the idea of forums sometimes - to allow a little let off of steam due to frustration and share with others who may have been through the same?
Anyway - we digress - though it has given me some entertainment for which I thank you!
Where is the supposition and the accusation? Apart from the FACT that they made promises and failed to adhere to them.
I'll have one final go, in simple terms.
FACT : You were told an offer would be available, however when you tried to take advantage of it you were denied.
SUPPOSITION : This was a deliberate lie.
ACCUSATION : This lie was made so as to dishonestly obtain custom.
The important point is the fact, why you were made the offer is irrelevant to your complaint. At best it will be a distraction and at worst could backfire.
I suspect, though, that you are more interested in scoring points and making a stink than getting what you were promised. SEE; I can over-egg the situation too!
Agree, perhaps they should enhance the online accounts to store telephone query recordings rather than waste time sending out files.
However, this is where it does start to break into legalities. Once released, there is nothing to stop the customer releasing the conversation to the public and that could be very dangerous ground under the data protection act on all parties involved.
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