To be honest don't see what grounds you can use for complaint, they can hardly keep the tariff open just for you. Things have moved on, it doesn't matter if it is a day or a year, the tariffs do change.
We are seeing one or two complaints concerning the changing from old tariffs to new. In my opinion, there seems to be evidence of a lack of training. I have no doubt that some customers pop in here just to stir the "fecal matter", having failed in other avenues to save themselves a few quid.
But more fequently, we are seeing complaints where you can acutally imagine that lip service was paid and that certain facts were withheld, in order to get customer compliance. Whether we like it or not, we are talking to fallible human beings that are placed under ridiculous commercial pressure and something has got to give. If the training is only about "getting by" and getting them live on the call centre, then errors are going to occur.
I am sure that my cyber wife and others in here that work their butts off, will tell you that they learned most of what they know on the job.
Unfortunately, poor training and lack of experience can end up costing people money and when a team leader/manager cannot override these decisions, then it is time to reintroduce human discression and bin that **** system.
Soon there will be no need for managers and the system will decide. There you go wanty, a system that prints off your appraisal based on system related performance! One day!
For this reason, I now firmly advocate that we should buy our handsets, opt into a Simplicity-esque contract, rolling on 30 days and if you get any nonsense from your network, you walk away. The 18/24 month contracts gives the company stability and makes it creditworthy...... and gives it a great big stick to hit you with.
http://www.youtube.com/watch?v=MBfYQOSSPqc&playnext_from=TL&videos=UuPtFZ4VkZM
