on 31-12-2019 12:58
31-12-2019 13:05 - edited 31-12-2019 13:07
Then contact customer services from the link on my first post @Andzelika
We have no access to your account on the community forum, so you need to get in touch with O2.
on 31-12-2019 13:08
Have you tried switching your phone off and on? It can take 24 hours for your phone to be reconnected.