Andzelika

[Andzelika]

Hello i am already paid my airplan, but i still haven't connect on my phone

[Andzelika]

Hello i am already paid my airplan, but still haven't connection

[Cleoriff]

Hi @Andzelika 

Have you paid you bill in full? Were you late paying?

Either way, you need to contact customer services Guide: How to find help & contact O2 

Best of luck and welcome to the forum.

[Cleoriff]

@Andzelika 

You could also check your network status here https://status.o2.co.uk/ 

[Andzelika]

Yes I paid in full today.

[Cleoriff]

Then contact customer services from the link on my first post @Andzelika 

We have no access to your account on the community forum, so you need to get in touch with O2.

[jonsie]

Have you tried switching your phone off and on? It can take 24 hours for your phone to be reconnected.