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Level 1: Joiner
Posts: 3
Registered: ‎25-11-2019

Andzelika

Hello i am already paid my airplan, but i still haven't connect on my phone
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Level 1: Joiner
Posts: 3
Registered: ‎25-11-2019

Re: Andzelika

Hello i am already paid my airplan, but still haven't connection
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Posts: 78,921
Topics: 707
Registered: ‎14-01-2013

Re: Andzelika

Hi @Andzelika 

Have you paid you bill in full? Were you late paying?

Either way, you need to contact customer services Guide: How to find help & contact O2 

Best of luck and welcome to the forum.Welcome

 

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Posts: 78,921
Topics: 707
Registered: ‎14-01-2013

Re: Andzelika

@Andzelika 

You could also check your network status here https://status.o2.co.uk/ 

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Level 1: Joiner
Posts: 3
Registered: ‎25-11-2019

Re: Andzelika

Yes I paid in full today.
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Posts: 78,921
Topics: 707
Registered: ‎14-01-2013

Re: Andzelika

[ Edited ]

Then contact customer services from the link on my first post @Andzelika 

We have no access to your account on the community forum, so you need to get in touch with O2.

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Registered: ‎04-01-2009

Re: Andzelika

Have you tried switching your phone off and on? It can take 24 hours for your phone to be reconnected.