on 31-12-2019 12:53
on 31-12-2019 12:57
on 31-12-2019 12:58
Hi @Andzelika
Have you paid you bill in full? Were you late paying?
Either way, you need to contact customer services Guide: How to find help & contact O2
Best of luck and welcome to the forum.
Veritas Numquam Perit
on 31-12-2019 12:59
on 31-12-2019 12:59
You could also check your network status here https://status.o2.co.uk/
Veritas Numquam Perit
on 31-12-2019 13:03
31-12-2019 13:05 - edited 31-12-2019 13:07
31-12-2019 13:05 - edited 31-12-2019 13:07
Then contact customer services from the link on my first post @Andzelika
We have no access to your account on the community forum, so you need to get in touch with O2.
Veritas Numquam Perit
on 31-12-2019 13:08
on 31-12-2019 13:08
Have you tried switching your phone off and on? It can take 24 hours for your phone to be reconnected.