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An unexpectedly high bill !!

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Anonymous
Not applicable

on ‎03-01-2015 22:58

on ‎03-01-2015 22:58

This is not the first time being billed with such a high bill. After the last payment which was on the 23rd of December I sent a message to find out the belance. I was surprised when I saw 109 after 12 days. It just can't be there is definitely something wrong going on!!

 

Has anyone went through this before?

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Anonymous
Not applicable

on ‎03-01-2015 23:27

on ‎03-01-2015 23:27

I would call o2 and change your tariff. You can upgrade (i believe) anytime although you may need to agree to a new 12 month tariff.

I would recommend £19 per month o2 sim only giving you unlimited minutes (to numbers beginning 01, 02, 03 and uk mobiles), unlimited uk texts and 1gb data.

That should solve your issue.
Message 21 of 63
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎03-01-2015 23:30

on ‎03-01-2015 23:30

@Anonymous wrote:
I would call o2 and change your tariff. You can upgrade (i believe) anytime although you may need to agree to a new 12 month tariff.

I would recommend £19 per month o2 sim only giving you unlimited minutes (to numbers beginning 01, 02, 03 and uk mobiles), unlimited uk texts and 1gb data.

That should solve your issue.

Good call Nick - £19 a month is so much better than the current bills.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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‎03-01-2015 23:31 - edited ‎03-01-2015 23:36

‎03-01-2015 23:31 - edited ‎03-01-2015 23:36

There is one in between at £16 which gives 1000 minutes but if they are paying £304 then that would imply they may be using over 1000 so for the extra £3 it gives them total piece of mind hence my suggestion and the thinking behind it.

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Anonymous
Not applicable

on ‎03-01-2015 23:35

on ‎03-01-2015 23:35

@Anonymous please do come back and let us know how you get on / what you decide to do
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Anonymous
Not applicable
In response to Anonymous

on ‎03-01-2015 23:38

on ‎03-01-2015 23:38

I think they have not included his tarrif and thereby he is using minutes out the the usual minutes becaus eit has been like that for two consecutive months! 

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Anonymous
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on ‎03-01-2015 23:40

on ‎03-01-2015 23:40

Are none of the calls showing as F? Which means fully inclusive and would likely be at the beginning odd the itemised list if he has one
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Anonymous
Not applicable
In response to Anonymous

on ‎03-01-2015 23:41

on ‎03-01-2015 23:41

the tarrif is tariffs O2 Simplicity 300 12M 300MB

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Anonymous
Not applicable

on ‎03-01-2015 23:43

on ‎03-01-2015 23:43

If there are no F (fully inclusive calls) showing in his bill then are you sure he is on a sim only tariff?

Is he using your phone or his own? If he is using his own does he have his own tariff (you can't share call tariffs)?

If not then he may be on pay as you go and being charged for all calls.

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Anonymous
Not applicable

on ‎03-01-2015 23:43

on ‎03-01-2015 23:43

Yes but is that your tariff or his? Can you be a bit clearer please.
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Anonymous
Not applicable
In response to Anonymous

on ‎03-01-2015 23:44

on ‎03-01-2015 23:44

It was showing F just untill the end of the last bill of 304, but what came next and I mean by next is the 12 days between 23 December and today, there is nothing 

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