An email i have received

[RichardSnatt]

Hi,

I have received an email from mycare@o2mail.co.uk advising that i owe £12.26 on ym account, but to me it seems like it could be a fake email.

I have checked my account and cant see anything on there to say that i owe any money.

Is anyone else having a similar issue?

Thanks

Richard

[MI5 · Accepted solution]

@RichardSnatt 

That is a genuine O2 email address.

I suggest you call 202 to speak to customer services and check your account is all paid OK.

[RichardSnatt]

Thanks for your help on this, much appreciated.

I have checked it, it was on there so all paid.

Thanks again

Richard

[MI5]

Good, glad it's all sorted.

[Esuttonx]

Hey, 

I received and email from 02 Care stating they are going to terminate my account with a fee of a £158 yet my account isn’t in debt. Can someone confirm that this is a 02 email account 

mycare@o2mail.co.uk? Thanks. 

[MI5]

@Esuttonx 

Yes, as stated above, it is a genuine email address used by O2.

You should contact them to check all is well with your account.