Amazon prime cost

[AB19]

Hello, last week I cancelled the Amazon prime add on as the free 3 months was almost up. It took me ages to do this as I couldn’t do it via Amazon but it was definitely switched off with the option to continue or not. I’ve just had this months bill through and I’ve been charged £8.99 for Amazon prime. Can you please refund me this as I went out of my way to cancel it. Many thanks Anna 

[MI5]

@AB19 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

Guide: Adding and removing O2 Extras  

[jonsie]

 We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

Guide: Adding and removing O2 Extras  

Guide: How to find help & contact O2