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Level 1: Joiner
Posts: 6
Registered: ‎29-01-2020

Amazon music exttra

I'm trying to redeem my O2 extra but everytime I click redeem it doesn't do anything I've tried on different browser but still nothing can anyone help me please
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Posts: 102,217
Topics: 550
Solutions: 13,051
Registered: ‎04-04-2012

Re: Amazon music exttra

@Huh_u_exist 

You can try in the app or call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎29-01-2020

Re: Amazon music exttra

Ok thanks will try
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Level 1: Joiner
Posts: 6
Registered: ‎29-01-2020

Re: Amazon music exttra

still no lukcdont se why o2 offer these extras when you cant even redeem them custmer service said try friday 

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Posts: 88,234
Topics: 738
Registered: ‎14-01-2013

Re: Amazon music exttra

[ Edited ]

@Huh_u_exist 

Go to My O2 to redeem your extra. You'll be able to redeem it through the 'Your extras' section under manage your account.

Here is a link to the help and support page. You will find how to redeem your extra.

https://www.o2.co.uk/help/account-and-billing/extras#choose

Amazon music here

https://www.o2.co.uk/help/account-and-billing/extras-partners 

*The Game Is On*

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Level 1: Joiner
Posts: 6
Registered: ‎29-01-2020

Re: Amazon music exttra

Hi I have tried this but when clicking the redeem now button it does nothing nothing loads nothing happens tried customer service but they can't due to error
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Level 1: Joiner
Posts: 1
Registered: ‎03-05-2020

Re: Amazon music exttra

I am experiencing the same issue. Whenever I click on the link to activate it I am directed to Amazon, then asked to log in. I log in and then it displays ‘activation error’.
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Level 1: Joiner
Posts: 6
Registered: ‎29-01-2020

Re: Amazon music exttra

I don't even get directed nothing happens nothing loads
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Level 1: Joiner
Posts: 6
Registered: ‎29-01-2020

Re: Amazon music exttra

Clicking the link does nothing
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Level 1: Joiner
Posts: 1
Registered: ‎06-06-2020

Re: Amazon music exttra

I am having the exact same issue. Has anyone got a solution for this?