cancel
Showing results for 
Search instead for 
Did you mean: 

Am I the only one…

HelenG
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Am I the only one who thinks that 02 have become one of the greediest legalised thieves on the planet? Lousy reception, lousy deals, impossible to contact them at all. I was on the phone for over an hour this morning and no one bothered to pick up. I have been with 02 since inception and it’s standards of service have declined. I can’t wait to leave. 

Message 1 of 11
2,026 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 126300 Posts
  • 832 Topics
  • 7553 Solutions
Registered:

Sorry to hear you are feeling like that @HelenG 

If you wish to cancel your contract, all info here. Guide: Cancelling Your Contract 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 11
1,844 Views
10 REPLIES 10

Cleoriff
Level 94: Supreme
  • 126300 Posts
  • 832 Topics
  • 7553 Solutions
Registered:

Sorry to hear you are feeling like that @HelenG 

If you wish to cancel your contract, all info here. Guide: Cancelling Your Contract 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 11
1,845 Views

Law1707
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Absolutely!!! I have been on the phone all morning waiting for someone to answer! I want to find out how much it will cost me to leave my contract now. The live chat doesn’t work either! Ridiculous service! Although I should imagine everyone is trying to contact them about the recent price hike!

Message 3 of 11
1,778 Views

Cleoriff
Level 94: Supreme
  • 126300 Posts
  • 832 Topics
  • 7553 Solutions
Registered:

@Law1707 

This guide will give you the info about cost of leaving Guide: Cancelling Your Contract 

Veritas Numquam Perit

Girl in a jacket
Message 4 of 11
1,767 Views

pgn
Level 76: Forum Legend
  • 38708 Posts
  • 241 Topics
  • 1738 Solutions
Registered:

@Law1707 wrote:

Absolutely!!! I have been on the phone all morning waiting for someone to answer! I want to find out how much it will cost me to leave my contract now. The live chat doesn’t work either! Ridiculous service! Although I should imagine everyone is trying to contact them about the recent price hike!


You can find this out in a couple of ways, the most reliable of which is to go into your MyO2, web or app, and click on "Upgrade" - it will tell you how much you have left to pat, and what date your current contact expires, @Law1707 

1676140957300.jpgpgn_0-1676812708486.png

Message 5 of 11
1,744 Views

Enlli
Level 67: Unsung hero
  • 8081 Posts
  • 56 Topics
  • 1653 Solutions
Registered:

Be careful of signing up with a new network just now. You may get hit with their price rise.

Find out when their rise comes into force and when is the cut off date to avoid it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 11
1,736 Views

Enlli
Level 67: Unsung hero
  • 8081 Posts
  • 56 Topics
  • 1653 Solutions
Registered:

*deleted 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 7 of 11
1,736 Views

Ogre66
Level 2: Apprentice
  • 13 Posts
  • 2 Topics
  • 1 Solutions
Registered:

I  came from 3 and I like them specially have eu timing. Support is fine if you chat with them trough the app. It’s like the what’s you send message and soon or later they will answer.

Message 8 of 11
1,628 Views

James115
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Absolutely agree, service teams so bad to the point they are rude. They don't care at all. I'm looking to leave also

Message 9 of 11
1,466 Views

madasaf1sh
Level 77: Grand Master
  • 11631 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@James115 


When customer services have to deal with rude and obnoxious customers who make threats against people, I am not surprised they come across as rude sometimes, and to be honest I have never encounted a rude o2 CS agent. 

Full details on how to cancel are here Guide: Cancelling Your Contract  

Good Luck, and bye then..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 10 of 11
1,446 Views