Am I the only one…

[HelenG]

Am I the only one who thinks that 02 have become one of the greediest legalised thieves on the planet? Lousy reception, lousy deals, impossible to contact them at all. I was on the phone for over an hour this morning and no one bothered to pick up. I have been with 02 since inception and it’s standards of service have declined. I can’t wait to leave. 

[Cleoriff · Accepted solution]

Sorry to hear you are feeling like that @HelenG 

If you wish to cancel your contract, all info here. Guide: Cancelling Your Contract 

[Law1707]

Absolutely!!! I have been on the phone all morning waiting for someone to answer! I want to find out how much it will cost me to leave my contract now. The live chat doesn’t work either! Ridiculous service! Although I should imagine everyone is trying to contact them about the recent price hike!

[Cleoriff]

@Law1707 

This guide will give you the info about cost of leaving Guide: Cancelling Your Contract 

[pgn]

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@Law1707 wrote:

Absolutely!!! I have been on the phone all morning waiting for someone to answer! I want to find out how much it will cost me to leave my contract now. The live chat doesn’t work either! Ridiculous service! Although I should imagine everyone is trying to contact them about the recent price hike!

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You can find this out in a couple of ways, the most reliable of which is to go into your MyO2, web or app, and click on "Upgrade" - it will tell you how much you have left to pat, and what date your current contact expires, @Law1707 

[Enlli]

Be careful of signing up with a new network just now. You may get hit with their price rise.

Find out when their rise comes into force and when is the cut off date to avoid it 

[Enlli]

*deleted 

[Ogre66]

I  came from 3 and I like them specially have eu timing. Support is fine if you chat with them trough the app. It’s like the what’s you send message and soon or later they will answer.

[James115]

Absolutely agree, service teams so bad to the point they are rude. They don't care at all. I'm looking to leave also

[madasaf1sh]

@James115 

When customer services have to deal with rude and obnoxious customers who make threats against people, I am not surprised they come across as rude sometimes, and to be honest I have never encounted a rude o2 CS agent. 

Full details on how to cancel are here Guide: Cancelling Your Contract  

Good Luck, and bye then..