Solved: Am I or am I not going to be charged for recieving...

Anonymous · ‎24-02-2017

I keep getting charged for sending or receiving texts whilst abroad. This is the third month in a row. I have data roaming turned off, mobile data turned off and imessage turned off as suggested the last time I called to question the bill.

Maybe I should get an EE sim for travelling.

MI5 · ‎24-02-2017

All we can offer you is the complaints link http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎24-02-2017

You pay to send sms but not receive.
EE are the same I'm afraid so moving won't help.
The only way to avoid paying for a service is to stop using it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎24-02-2017

Try using free wi-fi with tugo 😉

Current Phone: Sony Xperia XZ Premium

adamtemp64 · ‎24-02-2017

@Anonymous are you on contract or payg how much is it costing you ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎24-02-2017

That's the point, I'm not using it!

Anonymous · ‎24-02-2017

To make sure I'm not wrong, I'm not using anything. But they still keep charging me.

Anonymous · ‎24-02-2017

Contract

Anonymous · ‎24-02-2017

That's the point, I'm NOT using it.
I was told in no uncertain terms today by an o2 phone person that I DO get charged for receiving texts!!!

MI5 · ‎24-02-2017

Something must be triggering a charge.
What does it say in your bill breakdown in your MyO2 ?
http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎24-02-2017

@Anonymous What are the exact charges ? As @MI5 something is triggering it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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