Am I entitled to compensation for days without service

[Anonymous]

I've tried to find an answer in the O2 terms and conditions but I've been unable to find an answer.

I have been without service for 2 days now.

I was wondering how long as a customer got to be without service before they can be compensated. By compensation I mean a reduction in the next months bill for x amount of days without service.

Thanks.

[jonsie]

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@Anonymous wrote:
Well blimy my house walls must be too thick even though two phone masts are 2 mins down the road to me... Hahah

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Move.....?

[Anonymous]

Hmmmm phone over house.... Hmmmm

[Anonymous]

Thanks guys for the help.

I got service back around midday today.

I've just called 202 and asked if I am entitled to a credit/refund for the days without service. She said that my postcode was still showing that a mast in this area isn't working so service could go off again. So she said at this time she couldn't give me any sort of credit/refund until the status reported there were no issues in my area.

 So I'll probably check O2 status regularly and probably call back them back once it's clear.

[jonsie]

I'm sure they will credit you accordingly

[Anonymous]

The service page is showing no faults now in my area so I called O2 and asked them again about crediting me for the days without service. She said they normally don't credit/compensate unless there is no service for 2 weeks, but she was prepared to credit me for the days without service, she is crediting my next bill with £2.40.

[Anonymous]

All better than nothing

[Anonymous]

Ok not loads but it's something.

[jonsie]

Anything is a bonus and better in your pocket than theirs.

[MI5]

Sounds fair enough