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Am I allowed to upgrade or not?

Kanakashi
Level 1: Joiner
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on ‎13-03-2017 08:38

on ‎13-03-2017 08:38

So, today I just got an email from o2 saying that I was now eligible to upgrade from a 12m sim only contract to a device. However when I click on the offer, it takes me to the upgrade page on myo2 and only shows me the recycling option! 

 

Am I not allowed to upgrade at this point, or is this a glitch with the system? 

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MI5
Level 94: Supreme
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on ‎13-03-2017 08:42

on ‎13-03-2017 08:42

You can upgrade from SIMO to full device plan after 3 months of faultless payments, but you must call customer service to do so http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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