This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Am I allowed to upgrade or not?

Kanakashi
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎13-03-2017 08:38

on ‎13-03-2017 08:38

So, today I just got an email from o2 saying that I was now eligible to upgrade from a 12m sim only contract to a device. However when I click on the offer, it takes me to the upgrade page on myo2 and only shows me the recycling option! 

 

Am I not allowed to upgrade at this point, or is this a glitch with the system? 

Message 1 of 2
833 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 144386 Posts
  • 634 Topics
  • 27678 Solutions
Registered:

on ‎13-03-2017 08:42

on ‎13-03-2017 08:42

You can upgrade from SIMO to full device plan after 3 months of faultless payments, but you must call customer service to do so http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
831 Views
0 Kudos
Top Kudoed Authors
View All
Top