on 13-02-2020 07:48
on 13-02-2020 08:04
Hi @Kazz
See community help here:
And O2 advice here…
https://www.o2.co.uk/help/account-and-billing/premium-service-checker
and this site will to help you get your money back…
You should also ring Customer Service and ask them to place the following bars on your account:
Bar all Direct to bill debits
Bar Premium rate numbers
Hope that hlps and welcome to the forum
Veritas Numquam Perit
on 13-02-2020 09:04
on 13-02-2020 09:04
O2 have a 2 step verification in process for this.
You cannot be charged unless you text back to confirm you want to participate.
on 13-02-2020 11:47
on 13-02-2020 11:47
on 13-02-2020 11:56
on 13-02-2020 12:02
on 13-02-2020 12:02
It's good you are careful over cookies, but cookies don't have anything to do with you receving the texts from this number. It's clear you have a busy life and it's all to easy to click yes somewhere where you haven't really read what you have just agreeded to - we all do, not reading the reams of terms and conditions. I hope you get this sorted out and can stop this - the advice given by @Cleoriff is spot on and should be the way to go forward on this.
on 13-02-2020 12:02
on 13-02-2020 12:02
@Cleoriff wrote:
@MI5 wrote:O2 have a 2 step verification in process for this.
Supposedly...... We have had quite a few posts since that 'two step verification' went live.
It depends on when the charges started though.
There shouldn't be any new ones now without confirmation.
on 13-02-2020 12:20
on 13-02-2020 12:20
@MI5 wrote:
@Cleoriff wrote:
@MI5 wrote:O2 have a 2 step verification in process for this.
Supposedly...... We have had quite a few posts since that 'two step verification' went live.
It depends on when the charges started though.
There shouldn't be any new ones now without confirmation.
true x
Veritas Numquam Perit
on 13-02-2020 12:50
on 13-02-2020 12:50
Hi @Kazz
Maybe no money has been taken?
Check Account.
Obviously following the advices in the links advised by o2 Members is key to stopping this.
I put a bar on my account. No direct to mobile charges and no premium charges this stops sneaky
under-cover scams.
I also heard that these can also come under-cover from Social Media i.e. Facebook
Putting the bars on will be a perfect answer for a busy Mum!
Good luck TallTrees
on 13-02-2020 12:53
on 13-02-2020 12:53
If you don't make international calls put a £0.00 spend cap on your account too .