on 06-05-2013 15:15
on 06-05-2013 15:15
Hi,
I moved to O2 a couple of months ago and when I got a new contract I was told on the o2 website that I would receive the 500mb data allowance for free, however I've just found that I am being charged for it. I specifically remember reading on the website that it said my bill may say I'm being charged for the bolt on but that o2 wouldn't actually take the money for it, but I've just checked my bank account and they have been taking the money for it. Anyone else had this problem?
Solved! Go to Solution.
on 07-05-2013 12:53
I don't have it in writing unfortunately.
My tariff is a full handset tariff. On my bill it says the tariff is £15.50 and the data is £6 on top of that. However when I purchased the tariff I'm certain it said that the data would appear on my bill separately but I would not be charged for it. I spoke to O2 yesterday but they weren't particularly helpful. I only posted on here to see if anyone else had the same deal. I could be (and probably am) mistaken to be honest Thankfully it's not going to bankrupt me or anything haha.
on 06-05-2013 20:41
on 06-05-2013 20:41
on 06-05-2013 21:09
on 06-05-2013 21:09
Are you on a Simplicity tariff or a full handset tariff?
Until a few months ago, All O2's tariffs excluded data (this isnt the case for new tariffs) so say for example your tariff was Xmins/Xtexts and 500MB data for £15.50, it's broken down on your bill like this:-
Tariff - £10.50
Data - £5
Total £15.50
When you baught your contrac did it say a price (i.e £15.50 including data)
on 07-05-2013 12:53
I don't have it in writing unfortunately.
My tariff is a full handset tariff. On my bill it says the tariff is £15.50 and the data is £6 on top of that. However when I purchased the tariff I'm certain it said that the data would appear on my bill separately but I would not be charged for it. I spoke to O2 yesterday but they weren't particularly helpful. I only posted on here to see if anyone else had the same deal. I could be (and probably am) mistaken to be honest Thankfully it's not going to bankrupt me or anything haha.
on 11-05-2013 17:49
i got a contract with o2 in 2011.pretty sure i wouldnt have got a phone with no internet.i later added a bolt on for £10.i cancelled the bolt on 2 months ago as i was looking to upgrade.i was then charged £1 a day.o2 said i had no internet when i first got the phone and when i cancelled the bolt on i left myself with no internet.hence the £54 bill.customer services were no help whtsoever.quite snotty as it goes.not impressed,me n my partner both have contracts with o2.maybe its time to move on and get a new contract elsewhere x
on 11-05-2013 18:15
on 11-05-2013 18:15
on 11-05-2013 18:37
i already had internet with the phone but it wasnt enough so paid an extra 10 for a gig of data.so when removed the bolt on i should still have the data i started with.but they took that aswell
on 11-05-2013 18:41
on 11-05-2013 18:41