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Airtime

Wills98
Level 1: Joiner
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My device plan has ended and I have a new phone but I am still being billed for airtime on my old phone. Why is this?
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jonsie
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Probably because you haven't ended the contract by giving 30 days notice. If you have kept your same number for the new contract then you 1will receive a final bill for the old contract.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

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jonsie
Level 94: Supreme
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Probably because you haven't ended the contract by giving 30 days notice. If you have kept your same number for the new contract then you 1will receive a final bill for the old contract.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

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MI5
Level 94: Supreme
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Hi @Wills98 this isn't customer service so we won't know exactly, but I presume you didn't upgrade your old contract and took a new one?

You need to call O2 and cancel your old contract.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Hi @Wills98 You need to give 30 days notice to cancel your airtime. You need to contact customer services

https://www.o2.co.uk/contactus

Veritas Numquam Perit

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Bambino
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@Wills98 You have to cancel the airtime yourself. If the airtime canceled automatically with the device plan, you'd have been cut off, which I'm sure you wouldn't have wanted to happen. Follow the advice above to get it sorted out.

I DO NOT WORK FOR O2



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EmilieT
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Hi @Wills98 slight_smile How are you getting on with this? Do you need any further help? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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