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Probably because you haven't ended the contract by giving 30 days notice. If you have kept your same number for the new contract then you 1will receive a final bill for the old contract.
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
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- 95620 Posts
- 612 Topics
- 7137 Solutions
Probably because you haven't ended the contract by giving 30 days notice. If you have kept your same number for the new contract then you 1will receive a final bill for the old contract.
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
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Hi @Wills98 You need to give 30 days notice to cancel your airtime. You need to contact customer services
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@Wills98 You have to cancel the airtime yourself. If the airtime canceled automatically with the device plan, you'd have been cut off, which I'm sure you wouldn't have wanted to happen. Follow the advice above to get it sorted out.
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Hi @Wills98 
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