cancel
Showing results for 
Search instead for 
Did you mean: 

Airtime tariff

Kirk76
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am bemused that my sons tariff has a £10 more expensive than the contract said. I recently upgraded his phone and the new airtime tariff was set at £14 per month. However this month it is £24 and with no purchases I am at a loss to why this has happened. Please explain

Message 1 of 3
588 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 12711 Posts
  • 95 Topics
  • 1160 Solutions
Registered:

There are a couple of reasons why this might be @Kirk76 but the important 2 are what does his/your My o2 say he should be paying and where did you sign up to the deal?

If My o2 has a different tariff/air time price then you need to get in touch with who you ordered from.

It might also be a pro rata charge (for a part month to get you in the billing cycle - explained in the quote below from https://www.o2.co.uk/help/account-and-billing/your-bill 

You’ll get your first bill within four days of joining O2, and you’ll be charged 14 days after you receive it. Your official billing date is usually the date you joined us, and it will be the same every month.

If you joined us on the 29th, 30th or 31st of the month, your official billing date will be the 1st of the following month. Your first bill will be pro rata, which means that we’ll charge you for one full month’s airtime, as well as any airtime you use in those first few days before your billing cycle starts.

If you’ve upgraded your device, your billing date will stay the same.

Your next bill will be pro rata and might include a charge from your old tariff or Airtime Plan. If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month:

 

Otherwise, see if any of the links below help:

 

Guide: Where is my discount or Extra Data? 

Guide: How do I get to the 'Download Bill' page? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 3
584 Views
2 REPLIES 2

gmarkj
Level 66: Unequalled
  • 12711 Posts
  • 95 Topics
  • 1160 Solutions
Registered:

There are a couple of reasons why this might be @Kirk76 but the important 2 are what does his/your My o2 say he should be paying and where did you sign up to the deal?

If My o2 has a different tariff/air time price then you need to get in touch with who you ordered from.

It might also be a pro rata charge (for a part month to get you in the billing cycle - explained in the quote below from https://www.o2.co.uk/help/account-and-billing/your-bill 

You’ll get your first bill within four days of joining O2, and you’ll be charged 14 days after you receive it. Your official billing date is usually the date you joined us, and it will be the same every month.

If you joined us on the 29th, 30th or 31st of the month, your official billing date will be the 1st of the following month. Your first bill will be pro rata, which means that we’ll charge you for one full month’s airtime, as well as any airtime you use in those first few days before your billing cycle starts.

If you’ve upgraded your device, your billing date will stay the same.

Your next bill will be pro rata and might include a charge from your old tariff or Airtime Plan. If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month:

 

Otherwise, see if any of the links below help:

 

Guide: Where is my discount or Extra Data? 

Guide: How do I get to the 'Download Bill' page? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 3
585 Views

jonsie
Level 94: Supreme
  • 94722 Posts
  • 611 Topics
  • 7060 Solutions
Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Message 3 of 3
569 Views