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Airtime rewards, really?

Selmita
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on ‎07-12-2022 18:37

on ‎07-12-2022 18:37

I have a Pay Monthly O2 account for my iPhone and Apple Watch, and I also have Airtime Rewards. I made a claim of £10 towards my bill yet it did not get deducted. Does anybody know why?

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MI5
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on ‎07-12-2022 18:45

on ‎07-12-2022 18:45

@Selmita 

I know for a fact that a spend cap or premium rate bar on the account will result in a fail when trying to apply AT rewards.

Other than that, you should check with customer services.

Message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Selmita
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on ‎07-12-2022 19:29

on ‎07-12-2022 19:29

I contacted CS weeks ago and they told me they took out the bar so I do not think it could be that, thanks for trying though. Anyone can come with any other suggestions, please?

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Enlli
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on ‎07-12-2022 19:34

on ‎07-12-2022 19:34

Have you contacted Airtime rewards to see if there is a problem their end?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎07-12-2022 19:51

on ‎07-12-2022 19:51

My money on the bar not being lifted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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