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Airtime plan pay monthly contract

ben31
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I've upgraded my contract from a pay monthy to a 18 month sim only deal, as ive paid off my device plan in full. Does that mean the old contract is gone ? What happens to the seperate airtime bill? Does that continue to be paid or will it just be £15 for sim only?

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gmarkj
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As you upgraded the old deal stops and the new one takes over.
there will be a month where the payment will be different from what you signed up to (part of last month and part of the new month) but it should all settle down for month 2.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
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As you upgraded the old deal stops and the new one takes over.
there will be a month where the payment will be different from what you signed up to (part of last month and part of the new month) but it should all settle down for month 2.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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ben31
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Ok, as im looking on the my o2 app it says good news i can upgrade today? surely thats impossible as ive just upgraded to the new sim only deal?

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O2Melissa
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Hi you will still be able to upgrade to a new phone or sim deal during your 18month Sim contract. You would just start the new contract term from whenever you took the new deal out and the current one would expire when you upgraded. So for example if you changed your mind and wanted to upgrade to a new phone you could do so anytime.

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ben31
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Ahhh right ok makes sense.

 

Many thank for everyones help.

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