Airtime contract

[Cameron12335503]

I want to cancel my airtime contract. I have a contract for my device which I would like to keep and switch my network, so I’m just paying the for the device.

[Bambino]

@Cameron12335503 Can't be done. If you want to switch networks you will have to pay off your device. That will cancel the airtime, but not what you owe for the device:

Cancelling your contract - An updated guide - O2 Community

[MI5]

@Cameron12335503 

You can do so if you meet the criteria set out by O2.

For customers who took out an O2 Refresh contract on or after 17 December 2021
If you decide to end your Airtime Plan within the first 24 months of the Device Plan, you’ll need to pay off your Device Plan in full when you end your contract.
If you're cancelling after 24 months but still within the minimum term of your Device Plan, your Airtime and Device Plans are unlinked. This means you can either; (i) continue paying for your Device Plan in instalments, or (ii) pay off your Device Plan in full.

Leaving O2 | Account and billing | Help & Support | O2

Contact customer services to discuss Guide: How to find help & contact O2