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Airtime bill

Kaytee
Level 1: Joiner
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on ‎26-03-2020 10:03

on ‎26-03-2020 10:03

My contract is up on 5th April and I have paid it off. I need to cancel my airtime bill as I have taken out a new contract still on o2 but through carphone warehouse. I can’t get anyone on the online chats or over the phone. Is there another way I can cancel it to start my new one?
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MI5
Level 94: Supreme
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on ‎26-03-2020 10:07

on ‎26-03-2020 10:07

@Kaytee 

You can cancel by text Guide: Cancelling Your Contract 

but if you want to keep your number, you must speak to customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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