Airtime bill

[Marjo]

Hi @Ajka how are you doing today? Did you manage to speak with Customer Service regarding your bill?

Thanks everyone for your advice @MI5, @jonsie, @Cleoriff 

[Ajka]

Hi sorry for delay i was doing 3x 12 hours shifts so didnt have much time. I spoke with one advisor. Explained situation and told him for 100% i will pay 2wnd dec when my wages will arrived. He was nice and ive been told he undarstand etc he told he will stop the payment until 22nd. But dont have any proof of this chat and today is showing im late will payment and if i dont pay till 9th of december it will be extra charge. Still 2 weeks waiting for money

[MI5 Level 94: Supreme]

The problem is that it's all automated so as I said originally you may still get cut off.
The purpose of calling was to have notes on your account which will go in your favour for reconnection and hopefully avoid you getting a black mark on your credit file.

[jonsie Level 94: Supreme]

Unfortunately this is what invariably happens. No one can override the system but the adviser should have diaries it to reconnect you as soon as the inevitable happens. 

[Ajka]

So should i call again tomorrow just in case just finished 12 h.shift and on my way and no energy to deal with it now 😥

[MI5 Level 94: Supreme]

Yes, I would call to check.

[jonsie Level 94: Supreme]

A good night's sleep should help but try and call early around 8.30am. There should be notes on the account. Ask the adviser to read them to you. 

[Ajka]

Thanks for advice i will give you update tomorrow

[Ajka]

So finally i can get update. I spoke again with o2 adviser. He confirmed to me that payment is on hold till 22nd of this month when my wages will come on my acc. Extra charge will be only addition as late payment and will be not cut off on my services. Finally i got a proof from comunication. So just cross fingers it will really like this. Thanks to everybody for help.

[MI5 Level 94: Supreme]

Hope it all goes well for you mate.