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Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Airtime bill

Hi @Ajka how are you doing today? Did you manage to speak with Customer Service regarding your bill?

 

Thanks everyone for your advice @MI5@jonsie@Cleoriff thumbsup

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Level 1: Joiner
Posts: 8
Registered: ‎01-12-2017

Re: Airtime bill

Hi sorry for delay i was doing 3x 12 hours shifts so didnt have much time. I spoke with one advisor. Explained situation and told him for 100% i will pay 2wnd dec when my wages will arrived. He was nice and ive been told he undarstand etc he told he will stop the payment until 22nd. But dont have any proof of this chat and today is showing im late will payment and if i dont pay till 9th of december it will be extra charge. Still 2 weeks waiting for money
Posts: 115,406
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: Airtime bill

The problem is that it's all automated so as I said originally you may still get cut off.
The purpose of calling was to have notes on your account which will go in your favour for reconnection and hopefully avoid you getting a black mark on your credit file.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,859
Topics: 578
Solutions: 4,212
Registered: ‎04-01-2009

Re: Airtime bill

Unfortunately this is what invariably happens. No one can override the system but the adviser should have diaries it to reconnect you as soon as the inevitable happens. 

Level 1: Joiner
Posts: 8
Registered: ‎01-12-2017

Re: Airtime bill

So should i call again tomorrow just in case just finished 12 h.shift and on my way and no energy to deal with it now 😥
Posts: 115,406
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: Airtime bill

Yes, I would call to check.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,859
Topics: 578
Solutions: 4,212
Registered: ‎04-01-2009

Re: Airtime bill

A good night's sleep should help but try and call early around 8.30am. There should be notes on the account. Ask the adviser to read them to you. 

Level 1: Joiner
Posts: 8
Registered: ‎01-12-2017

Re: Airtime bill

Thanks for advice i will give you update tomorrow
Level 1: Joiner
Posts: 8
Registered: ‎01-12-2017

Re: Airtime bill

So finally i can get update. I spoke again with o2 adviser. He confirmed to me that payment is on hold till 22nd of this month when my wages will come on my acc. Extra charge will be only addition as late payment and will be not cut off on my services. Finally i got a proof from comunication. So just cross fingers it will really like this. Thanks to everybody for help.
Posts: 115,406
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: Airtime bill

Hope it all goes well for you mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)