Airtime Discount

[L44]

When I sign up for my new contract I was given £5 discount on  airtime for 24 months.  Then I was informed once the 24 months was up to contact you, and you would add further discount, to which I'm writing to you today, to honour this. 

Regards Leanne Earl 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[L44]

Didn't know what I was doing, as I was following instructions from the live chat, thought I was speaking with 02. Then tried deleted it once I realized, but unsure how to do that. 

Thank you for your reply.