Air time no longer needed

[TonyMarron]

Hi does anyone have an email address I can use to get through to a human at O2 please?

I am paying for a mobile phone for my daughter which has been stolen.

She has replaced it and is paying for that one herself.

Since I don't need any airtime I have stopped paying for it.

I will continue to pay the device charge until the end of the contract.

I need to get this message to a human being, but how.

The so called live chat is a bot.

Please help me make contact with a human at O2.

Thank you. Tony

[MI5 · Accepted solution]

@TonyMarron 

You cannot stop paying the airtime unless you pay off the device plan completely.

Guide: How does O2 Refresh work? 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they can also help you with this

Thanks