Air time charges

[Anonymous]

I down graded my phone from a super duper Samson S7( or something )  to something smaller and more affordable.  I worked out that i did'nt chat much (or so I thought)  and now I have been stung for a bill of 80 quid. I can barely afford food or to pay my bills as it is. ( so cross)

1.The charges were off peak, so I dont know if that had anything to do with it.

2 Also my friend rang most of the times

3 My allowance is for 200 mins and my usage was about 184 , how in the hell do I get to go over my allowance to the tune of 80 pounds ? anyone know?

I try to talk on Skype or FB messenger. I only have one friend I talk to , mostly for half hour. It is as if I dont have an allowance and I am been charged for the calls.  ( really cross and checking my language here)

I find the o2 phone information complicated and has forced me to come here to understand what is going on. My phone should be costing me £ 15.00 a month.  Even with allowance for the fact that I may occasionally go over my minutes ( average does not suggest this) how in the hell does it come to 80 pounds ? I feel I am been (language) ripped off and now I am here, on 02 like it's social media or something:manmad:

Jac 

[Cleoriff]

Hi @Anonymous Not sure why you have posted this in the ideas section? @Toby could you move it please? Incidentally @Anonymous you can check your usage via My O2 http://www.o2.co.uk/myo2

[Anonymous]

Hi cleoriff.  I have checked My o2 .  I am having a rant.  

Perhaps you could steer me to where I could get some help.

thanks

geminiwiles 

[Cleoriff · Accepted solution]

Hi @Anonymous Yes you will need to call customer services http://www.o2.co.uk/contactus