Solved: Air Time

BEL · ‎18-04-2023

Why have I been charged air time on top of my contract amount. I can't see how this can happen when the sim card I was sent has not been used yet.

MI5 · ‎18-04-2023

@BEL

Your billing starts as soon as the account is created, regardless of usage.

https://www.o2.co.uk/business/support/billing/firstbill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-04-2023

@BEL

Your billing starts as soon as the account is created, regardless of usage.

https://www.o2.co.uk/business/support/billing/firstbill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Enlli · ‎18-04-2023

Is this Volt or something else.

Usually when a SIM is ordered charges start at that point.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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