Age restristion

[Stuart1]

As a pay monthly contact plz can u take my age restristion off plz thank you 

[Stuart1]

Asap thank you

[Cleoriff · Accepted solution]

@Stuart1 

You have to follow the advice in this link.

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification 

We are not O2, It's a community forum you have posted on, so it can't be done by anyone on here.

Best of luck and welcome to the forum

[djbsuffolk]

I appreciate the reason why they do this but the fact you have entered into a legally binding contract and credit agreement with them should be enough to prove your age - after all you have to be 18 to take out a credit agreement, and they ask you to use a credit card to prove your age!  Surely if you have a credit agreement with them that should be enough, after all not everyone has a credit card for a variety of reasons.

[MI5]

@djbsuffolk 

What if a contract was bought for a minor by their parent and subsequently the minor requested the removal without parental consent?

In your example, a 12 year old could have access to all manner of Internet nastiness.

[jonsie]

When you think about it, then it makes perfect sense and O2 are being very responsible in their approach to protecting our young ones.

A bit of inconvenience for you but it isn't difficult to have the restriction removed.

[djbsuffolk]

Hopefully a 12 year old wouldn't be able to clear security ringing up customer services!!

I appreciate that the extra layers are in place for added security and I accept that - I was just making the point that you have to be 18 to get the contract - then have to prove you are 18 all over again. I don't own a credit card, never have, so I would find it impossible to remove the restrictions from my account - despite having a credit agreement with them - not that the restriction bothers me. 

I do appreciate O2 never really know who is using a phone, and how it is used once the contract is taken out - who it's passed on to.