Age restriction

[Whitgift09]

Hello I think there is an age restriction on this number could you please check for me and how do I get it taken off
Thank you
Diane

[Whitgift09]

Please can you check to see if there’s a age restriction on my phone please
Diane

[Cleoriff · Accepted solution]

Hi @Whitgift09 

We have no access to your account so you need to call O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification 

[O2Tracey]

All phones have the age restriction on, another way of getting it removed is by going into store (England and Northern Ireland at the moment) with your id to prove your over 18 and your phone and they will change it for you