Affordable Mobiles rejected my application

[Fthephone222]

I am on a monthly rolling contract with O2 but want to get a new contract/phone - I found a deal on affordable mobiles (on an O2 contract) and ordered it but they rejected my application saying the network had rejected it. Has anyone had this problem or know how to fix it? The deals on O2 direct are awful by comparison so I am keen to go through this website instead

[Cleoriff]

@Fthephone222 

You have probably failed the credit checks. If this is the case then it's pointless trying again with AM.

You could try a sim only contract with O2. If you pay bills on time then it builds up your credit rating and you could probably try again in three months time for a contract with O2

https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and... 

[Fthephone222]

Thank you. I don't see how I can have failed the credit check as I have never missed a bill payment and I am currently on a sim only contract which I have never missed a payment.

[MI5]

@Fthephone222 

You won't be credit checked if you upgrade directly with O2.

Sounds like your only option if you have poor credit.

[Cleoriff]

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@Fthephone222 wrote:
Thank you. I don't see how I can have failed the credit check as I have never missed a bill payment and I am currently on a sim only contract which I have never missed a payment.

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I wasn't aware of that @Fthephone222'

So unless you change networks your only option would be to upgrade directly with O2.