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Affordability check, Credit Check Money

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WINCHZ
Level 1: Joiner
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on ‎30-03-2022 08:34

on ‎30-03-2022 08:34

Good day. I took a new phone and contract with O2 last December 29, 2021.. apart from the upfront payment, they ask me to pay 550£ since they said my credit score is not enough. The O2 people assured me they will return the money after 3 months. It has been 3 months now. Is there any instances like that here? How long before they returned the money? Do i have to inform O2 about it? I forgot the exact term they use for those kind of extra payment. hopefully someone  can enlighten me. Thank you.

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MI5
Level 94: Supreme
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on ‎30-03-2022 08:43

on ‎30-03-2022 08:43

@WINCHZ 

You need to ask O2 to return the money to your account.

You will get it refunded to your 4th bill providing you have paid the first 3 on time and in full.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎30-03-2022 08:43

on ‎30-03-2022 08:43

@WINCHZ 

You need to ask O2 to return the money to your account.

You will get it refunded to your 4th bill providing you have paid the first 3 on time and in full.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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