Solved: Aerial contract.

Anonymous · ‎07-02-2015

i recently received a phone call from "aerial" and yes I got suckered into a two year contract which I e-signed, stupidly. So having read the reviews of them on here, I no longer want in with them. Does anybody have any *helpful* advice for me to go back to solely being with 02? I'd be eternally grateful before I start "owing" them money. Can I go to 02 and sort it or my bank and have the direct debit shut down? Help, thanks.

MI5 · ‎07-02-2015

By law you have 14 days to cancel under the DSR (Distance Selling Regulations) Aerial will try and wriggle out of it so you must be firm and persevere with them.
Put everything in writing and both email and send by recorded delivery so you have a paper trail of proof.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎07-02-2015

If you have gone past the cooling off period the only way out now is to buy the entire contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-02-2015

How long since you signed the contract?

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Anonymous · ‎07-02-2015

I signed it yesterday?

Anonymous · ‎07-02-2015

Still time to act then. 😄

MI5 · ‎07-02-2015

By law you have 14 days to cancel under the DSR (Distance Selling Regulations) Aerial will try and wriggle out of it so you must be firm and persevere with them.
Put everything in writing and both email and send by recorded delivery so you have a paper trail of proof.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-02-2015

So you'd advise me emailing them to cancel it?

MI5 · ‎07-02-2015

Both, email and recorded delivery letter.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-02-2015

@Anonymous is it an upgrade or new connection?

jonsie · ‎07-02-2015

Definitely recorded letter first thing Monday....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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