Advice needed on new order.

[Help3]

Hi all,

I ordered a new contract phone 2 days ago, and recieved all of the emails with T&Cs etc. 

I've been on the phone with customer services today who advised me the credit check was fine and that the order is waiting to be dispatchd. Worryingly, the lady told me she doesn't understand why it hasn't been dispatched yet and advised me there was no order number for me to track it, 

Is this unusual? 

Is there something I can do to find out what is really happening?

Thanks, 

Sarah

[EmilieT]

That's great news @Help3, I'm sure you'll love it! And it should arrive just on time for the weekend apparently so you have some time off to get used to it