on 15-11-2018 11:53
I ordered a new contract phone 2 days ago, and recieved all of the emails with T&Cs etc.
I've been on the phone with customer services today who advised me the credit check was fine and that the order is waiting to be dispatchd. Worryingly, the lady told me she doesn't understand why it hasn't been dispatched yet and advised me there was no order number for me to track it,
Is this unusual?
Is there something I can do to find out what is really happening?
on 15-11-2018 12:05
All clues point to out of stock and awaiting stock for dispatch.
the above Gold badge is not official and as such does not represent O2 community's officially sanctioned winners badges. They are blue, I made this gold myself, because I wanted to, after 4 years of writing the best reviews seen on these here forums, I decided to take that status, and adopt it into my own coloured badge.
To clarify. I changed the colour and added the years, O2 community admin, did not. Please don't be confused.
on 15-11-2018 13:38
on 15-11-2018 13:44
Once you've received an email to say it's been dispatched, you can then track it via My O2
Best of luck and welcome to the forum
on 15-11-2018 16:14
I'll wait patiently.
on 15-11-2018 19:15
Thanks everyone. I was getting contradicting info from everyone I spoke to in customer services. They say its left their warehouse but the courier has not yet scanned it in.
I'll wait patiently.
If that's the case, then don't wait too much longer @Help3. It shouldn't take that long for the courier to scan it in.. If you have heard nothing by tomorrow, then I would be back on that phone to CS ...
on 16-11-2018 09:29
Hi @Help3, and welcome to the forum It'd be great if you could keep us in the loop of your order's progress - which exciting phone did you go for?
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on 16-11-2018 09:30
I ordered the iPhone 7 Plus.
Had some trouble tracking the order because Uk Mail didn't log the phone for 2 days.
Finally got a notification this morning that it's out for delivery.