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Level 1: Joiner
Posts: 3
Registered: ‎13-11-2018

Advice needed on new order.

Hi all,

 

I ordered a new contract phone 2 days ago, and recieved all of the emails with T&Cs etc. 

 

I've been on the phone with customer services today who advised me the credit check was fine and that the order is waiting to be dispatchd. Worryingly, the lady told me she doesn't understand why it hasn't been dispatched yet and advised me there was no order number for me to track it, 

 

Is this unusual? 

 

Is there something I can do to find out what is really happening?

 

Thanks, 

Sarah

Posts: 13,035
Topics: 75
Registered: ‎14-01-2014

Re: Advice needed on new order.

There won't be a tracking number, as it's not been dispatched yet, or for that matter, even packaged.
All clues point to out of stock and awaiting stock for dispatch.


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Level 63: Greatness Assured
Posts: 12,029
Registered: ‎31-03-2010

Re: Advice needed on new order.

@Help3 In the 21st Century, O2 does not have live stock reporting. Pretty appalling for a communications company. Sorry to say, I have to agree with @viridis' assessment.

I DO NOT WORK FOR O2

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Posts: 67,645
Topics: 663
Registered: ‎14-01-2013

Re: Advice needed on new order.

@Help3

Once you've received an email to say it's been dispatched, you can then track it via My O2

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Best of luck and welcome to the forum Welcome

 

*The Game Is On*


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Level 4: Observant
Posts: 161
Registered: ‎04-08-2016

Re: Advice needed on new order.

I personaly would advise you to wait a few days to see what happens.
Posts: 66,558
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: Advice needed on new order.

Classic O2 I'm afraid, out of stock and earning immediate interest on your money 💰

Level 1: Joiner
Posts: 3
Registered: ‎13-11-2018

Re: Advice needed on new order.

Thanks everyone. I was getting contradicting info from everyone I spoke to in customer services. They say its left their warehouse but the courier has not yet scanned it in.

I'll wait patiently.
Posts: 67,645
Topics: 663
Registered: ‎14-01-2013

Re: Advice needed on new order.


@Help3 wrote:
Thanks everyone. I was getting contradicting info from everyone I spoke to in customer services. They say its left their warehouse but the courier has not yet scanned it in.

I'll wait patiently.

If that's the case, then don't wait too much longer @Help3. It shouldn't take that long for the courier to scan it in.. If you have heard nothing by tomorrow, then I would be back on that phone to CS ...wink

*The Game Is On*


Community Manager
Posts: 4,157
Registered: ‎18-04-2018

Re: Advice needed on new order.

Hi @Help3, and welcome to the forum Wave It'd be great if you could keep us in the loop of your order's progress - which exciting phone did you go for?

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Level 1: Joiner
Posts: 3
Registered: ‎13-11-2018

Re: Advice needed on new order.

Hi Emilie, 

 

I ordered the iPhone 7 Plus. 

 

Had some trouble tracking the order because Uk Mail didn't log the phone for 2 days.

 

Finally got a notification this morning that it's out for delivery. 

 

S