cancel
Showing results for 
Search instead for 
Did you mean: 

Advice needed on new order.

Help3
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi all,

 

I ordered a new contract phone 2 days ago, and recieved all of the emails with T&Cs etc. 

 

I've been on the phone with customer services today who advised me the credit check was fine and that the order is waiting to be dispatchd. Worryingly, the lady told me she doesn't understand why it hasn't been dispatched yet and advised me there was no order number for me to track it, 

 

Is this unusual? 

 

Is there something I can do to find out what is really happening?

 

Thanks, 

Sarah

Message 1 of 11
2,635 Views
10 REPLIES 10

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
There won't be a tracking number, as it's not been dispatched yet, or for that matter, even packaged.
All clues point to out of stock and awaiting stock for dispatch.
Message 2 of 11
2,502 Views

Bambino
Level 84: Resplendent
  • 22941 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Help3 In the 21st Century, O2 does not have live stock reporting. Pretty appalling for a communications company. Sorry to say, I have to agree with @viridis' assessment.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 11
2,465 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Help3

Once you've received an email to say it's been dispatched, you can then track it via My O2

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Best of luck and welcome to the forum Welcome

 

Veritas Numquam Perit

Girl in a jacket
Message 4 of 11
2,461 Views

b4u2
Level 8: Talented
  • 368 Posts
  • 59 Topics
  • 5 Solutions
Registered:
I personaly would advise you to wait a few days to see what happens.
Message 5 of 11
2,439 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Classic O2 I'm afraid, out of stock and earning immediate interest on your money 💰

Message 6 of 11
2,434 Views

Help3
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks everyone. I was getting contradicting info from everyone I spoke to in customer services. They say its left their warehouse but the courier has not yet scanned it in.

I'll wait patiently.
Message 7 of 11
2,430 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Help3 wrote:
Thanks everyone. I was getting contradicting info from everyone I spoke to in customer services. They say its left their warehouse but the courier has not yet scanned it in.

I'll wait patiently.

If that's the case, then don't wait too much longer @Help3. It shouldn't take that long for the courier to scan it in.. If you have heard nothing by tomorrow, then I would be back on that phone to CS ...wink

Veritas Numquam Perit

Girl in a jacket
Message 8 of 11
2,418 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Help3, and welcome to the forum Wave It'd be great if you could keep us in the loop of your order's progress - which exciting phone did you go for?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 9 of 11
2,390 Views

Help3
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Emilie, 

 

I ordered the iPhone 7 Plus. 

 

Had some trouble tracking the order because Uk Mail didn't log the phone for 2 days.

 

Finally got a notification this morning that it's out for delivery. 

 

S

Message 10 of 11
2,388 Views