Adult contact

[Anonymous]

About 18 months ago, I paid the £1 to lift the restrictions, but due to a begging call, got my number changed, managed to get the adult restriction lifted from the new number, but today I found it's been put back in place. And as the contract is a refresh one, I have to be over 18 due to the credit function, so just what are 02 doing.

[jonsie · Accepted solution]

All you can do is call customer service. Once removed it should stay removed so I can't understand why it's been placed on your account again.

Having to be 18 to hold an account doesn't really enter into the equation as many parents take out a contract for children.

[MI5]

Additionally it is a legal requirement specified by OFCOM so O2 just have to follow the rules.

[perksie]

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@Anonymous wrote:
 And as the contract is a refresh one, I have to be over 18 due to the credit function, so just what are 02 doing.

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It's nothing to do with your contract, anyone else could be using the phone and as above they're just followingthe rules.

[gindygoo]

Hey there,

Call 202 and request that it's removed again.

Also as above O2 are merely following the rules ofcom put into place for the safety if our younger generation. It's not that much of a hassle compared to a younger person accessing god knows what online imo.

Good luck.