Solved: Address not updating

Adri · ‎25-08-2017

Hi

i needed a proof of address so I thought I use o2 bills. When I clicked download bills my old address came up.

I changed the billing address but on the bill its still the old address. And live chat not working either... any ideas?

madasaf1sh · ‎25-08-2017

Any address change will only take effect from your next billing date, all previous bills will have the old address.

When did you change the billing address?

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎25-08-2017

Any address change will only take effect from your next billing date, all previous bills will have the old address.

When did you change the billing address?

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Cleoriff · ‎25-08-2017

@AdriMore info here https://www.o2.co.uk/help/account-and-billing/changing-address-in-my-o2

Veritas Numquam Perit

MercedesS · ‎30-08-2017

Hello @Adri, we hope you were able to change the address. Please let us know in case we can help you more

Thanks @madasaf1sh and @Cleoriff for the help

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