Address Change on Account - How?

[Anonymous]

No, it isn't as simple as go into your o2 Account and select the device, and billing details... if it were, i would not be here lol...

Once in there, it informs you it has sent you a text message with a security code.. to which my reply is 'no it hasn't'. Since the device isn't a phone, it is iPad, it fails at this point. Therefore I cannot continue online.

The Online Chat Service take an age, and typing everything required takes forever. I have 5-10 minutes available, and it cannot be done in under 30 minutes when using the Online Chat... not simply because I'm a poor typer. I out-type those trying to help me lol...

Is there any Tel number or address I can simply send an old fashion letter, or email addy etc or speak to someone, god forbid the phones actually do what they were designed to...!

[jonsie]

May help....

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

[Cleoriff]

Remembering to include details of all accounts you hold with O2

If you have a business account you can email with the scanned proof of address change to BusinessTOO@o2.com

[MI5]

Call 202 for contract CS or 03448090202 from a landline.

[Anonymous]

Many thanks all !!

[Curr946]

If you open the messaging app on the ipad, wont the text show here, or will this only pick up imessages. You could also put the sim into a phone for this process?

[MI5]

No, ipads can't receive sms messages.

[Curr946]

What about putting the sim in a phone to get the sms code?

[MI5]

Yep. I've suggested it many times in the forum as a workaround but o2 need to address the issue directly.

[Curr946]

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@MI5 wrote:
Yep. I've suggested it many times in the forum as a workaround but o2 need to address the issue directly.

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Yeah dont disagree, seems a bit backwards.