Additional payment

[Kitty2]

Hey folks I made an additional payment today and realised after that I paid it off airtime instead of my device plan, can this is swapped over?

[jonsie · Accepted solution]

You need to call customer service @Kitty2 

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

[MI5]

@Kitty2 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Kitty2]

Thankyou so much I’ll give it a go tomorrow

[Kitty2]

Thankyou

[jonsie]

You're welcome

[MI5]

You're welcome @Kitty2 

[Kitty2]

I got sorted today Thankyou 45 mins on the phone but worth it lol