Solved: Additional charges in Poland

Gimiak · ‎25-08-2022

Hi There,

I travelled to Poland on 10.08 and right away I received a text saying all my data, minutes and texts will be taken from my UK allowance and I won’t be charged for any of it but on the first day alone all my calls and texts were charged so there is additional charge added to my next bill.

How can I get this removed from my bill please?

Thanks

Aga

MI5 · ‎25-08-2022

@Gimiak

You need to contact payment management.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-08-2022

@Gimiak

You need to contact payment management.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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