Additional Line

[Gordon1]

I ordered an additional line Friday evening before 8pm and paid £6.99 for Saturday delivery, received my new number, confirmation email/plan documents via email, but I cannot track my order, the new number is not on my o2 and no further communication, tried live chat and calling and just cannot get through. They've also taken the upfront cost as well. Any ideas what I can do? Thanks.

[Gordon1]

How do I go about raising a complaint?

[seewhatyoucando]

@Gordon1

As requested

https://www.o2.co.uk/how-to-complain

Live Chat link, scroll down the page
when’s it’s busy it sometimes goes offline


To be fair something every other contact (like yourself) at o2 failed me on several times they did straight away, a simple returns bag that numerous staff were not processing properly believe it or not!
Beyond shoddy customer care.

[Gordon1]

I've made a complaint as I am very unhappy with the lack of communication and I am having to stay at home for a parcel that may never turn up!

[MI5]

All the best @Gordon1 

There is no more we can do for you here now. 

[Gordon1]

Can we stop turning this into a slanging match, i asked for advice not arguments.

[Cleoriff]

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@Gordon1 wrote:
Can we stop turning this into a slanging match, i asked for advice not arguments.

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Quite correct @Gordon1 

No more to be said. I really do wish you the best of luck.

[seewhatyoucando]

Indeed @Gordon1 I hoped anything I added was helpful in assisting you move forward than the deadlock you found yourself in

Please keep the community updated on your progress