Additional Charges

[Jasco]

So, I bought some items using my phone. O2 said I needed to pay them, so went to make additional payment section under the additional charges section and payed the money. However, it looks like they took the money off the device plan and not the additional charges which still show as being owed.

How do I get that money set against the additional charges and not the plan, otherwise I am effectively paying a lot in one month?

Cheers J.

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
The best number to get through seems to be
0800 587 4005
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Bambino]

@Jasco You will need to speak to customer service. All numbers available are in the link below. From other posts it appears that 0800 587 4005 gets you through quickest.

Guide: Coronavirus Community Help and Support 

[LukasB]

Hey @Jasco just checking on you. Did you get this sorted? Or do you still have trouble with this issue?