Solved: Adding a phone number to 'My O2' account

Anonymous · ‎03-08-2017

I find it impossible to add my SIM only Pay Monthly number to My O2 account.

I have had the number for almost a year.

I have had instructions from India which must be 5 years old and do not apply to todays web site.

I have been told by India to go to the local O2 shop !!! £2.60 parking. Thanks.

I have tried a new MY O2 account - but website will not let me - same email address. ? ? ?

What should I do now?

MI5 · ‎03-08-2017

You need to select the option to bring in other products from your MyO2 home screen.
This can only be done on pc, not in the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-08-2017

You need to select the option to bring in other products from your MyO2 home screen.
This can only be done on pc, not in the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎03-08-2017

best to ring 202 and get them to associate it for you explaining all the steps you have tried

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Marjo · ‎07-08-2017

Hi @Anonymous how are you doing with My O2 - did you manage to add the phone number to your account in the end? Let us know how you're getting on with it please.

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