Adding a name to an account/contract

[confused1]

Hi. I bought an iphone 18 months ago and have an o2 pay monthly contract. It is in my name but the phone is actually my daughters. She is about to go travelling and has taken out travel insurance which includes mobile cover.

However, should she need to make a claim the mobile will not show as being hers. I would like to add her name to the account/contract. I have spoken to o2 customer services and they were very confusing. 

I was told I need to end my contract and my daughter needs to set up a new one in her name to transfer ownership. At various points in the conversation I was told it would be a new 2 year contract (we do not want this), a one year contract (we do not want this) and then that the contract will end in Oct 19 just as mine does at the moment. This is what we want! Very confused.

Surely this happens often - parents buy phones for their children.

I just want her name added to the contract! 

Can anyone please shed any light on the situation?

[MI5 · Accepted solution]

@confused1 It is not possible to just add her name I'm afraid, but the way around this is to give the insurance company all the details of the phone, ie make, model, IMEI number, contract details etc.

This is what I do with all the phones I have insured in my household.

[confused1]

Thank you. I will give that a go.

[Marjo]

Hi @confused1 I hope your daughter has a great time on her travels! Let us know if you have any additional questions the community could help with. 

Cheers @MI5 for the advice!