Adding 2nd mobile to 02 account / app?

[Krystle]

I have 2 mobiles , both pay monthly with 02. Only 1 shows in the app and my online account. 

I tried adding the second mobile to the account but I got a message saying ‘this device is already registered to an 02 account’.

anyone know how to fix this as I don’t remember registering the other mobile and if so have no idea of log in details as my email address is already used for the one I have access to.

thanks

[pgn · Accepted solution]

You will need to talk to O2 to get the second phone account sorted - an billing/MyO2 account used to be created by default when you got a new contract phone. 

O2’s customer service team can be called,  on 202  or 0344 809 0202 just after 8am. 

You can also try reaching O2 on Social media, if that suits - links in blue below this post for that. Good luck, @Krystle.

[Krystle]

Thank You

[pgn]

You are welcome, @Krystle.